Terms and Conditions

  • WE RESERVE THE RIGHT TO SHIFT BOOKINGS TO ENSURE THE EFFECTIVE RUNNING OF THE PARK.
  • SITE NUMBERS ARE NOT GUARANTEED THEREFORE THE SITE NUMBER BOOKED MAY CHANGE DUE TO UNFORESEEN CIRCUMSTANCES.
  • NO REFUNDS FOR EARLY DEPARTURES OR LATE ARRIVALS.
  • RESERVATION DATES CANNOT BE REDUCED AT/AFTER CHECK-IN WITHOUT CHARGES APPLIED.
  • TARIFFS MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.
  • BOOKINGS FOR LESS THAN 4 WEEKS REQUIRE FULL PAYMENT OF THE SITE FEES DUE AT CHECK-IN.

CHECK-IN FROM 12 MIDDAY CHECK-OUT BY 10 AM NO CHECK-INS/ARRIVALS AFTER 6pm SUMMER / 5.30pm SPRING & AUTUMN / 5pm WINTER

All cancellations must be notified via email and will be subject to an administration fee.

Bookings made subject to minimum stay requirements cannot be reduced. They can be cancelled, as per our PEAK SEASON Terms and Conditions, listed below.

Payments will only be refunded by the same method in which they were paid.

Date changes prior to arrival may incur charges. Refer to the applicable Season information below.

As we have no control over the weather there are no refunds for inclement weather conditions. If you are at all concerned about this, we suggest you consider travel insurance.

OFF PEAK SEASON Cancellations more than 7 days prior to arrival can be processed either of 2 ways:

  • A refund will incur a $30 administration charge, or
  • The deposit/payment is held as a credit in your Guest Client Account less a $20 administration fee and will be available to use for another booking within 12 months unless ‘Special Conditions’ are noted, subject to availability.
  • No refund of deposit for cancellations within 7 days of your arrival date.

WINTER SHOULDER SEASON (1 June – 17 September) Cancellations more than 14 days prior to your arrival date, can be processed either of 2 ways:

  • A refund will incur a $30 administration charge, or
  • The deposit amount is held as a credit in your Guest Client Account to put towards a future stay to be used within 12 months, subject to availability, less a $20 administration fee unless ‘Special Conditions’ are noted.
  • No refund of deposit for cancellations within 14 days of your arrival date.

PEAK/SHOULDER HOLIDAY SEASON (Christmas/Easter/School Holidays/ Public Holidays/Long Weekends)

Failure to receive payment for the balance of site fees by due date as specified will result in the cancellation of the reservation and forfeit of the deposit paid. (Christmas/New Year – 1st December 2022 ; Easter – 10th March 2023)

Cancellations more than 30 days prior to your arrival date can be processed in either of 2 ways:

  • A refund will incur a $30 administration charge, or
  • the deposit/payment is held as a credit in your Guest Client Account to use for a future stay less a $20 administration fee and would be available for use at an alternative time within 12 months, subject to availability, unless ‘Special Conditions’ are noted.
  • Cancellations within 15 to 30 days of arrival will result in the forfeit of the deposit paid.
  • No refund of site fees for cancellations within 14 days of your arrival date.

GUIDE, HEARING and ASSISTANCE DOGS

The Guide, Hearing and Assistance Dogs Act 2009 came into effect on 1st July 2009.

The legislation ensures that every person who relies on a guide, hearing or assistance dog has the same access rights as others to public places and public passenger vehicles. This includes cafes, restaurants,pub, clubs, sports venues, taxis and buses.

A guide dog, hearing dog or assistance dog is specially trained to perform specific physical tasks and behaviours to assist a person with a disability and reduce their need for support.

A Companion Animal is not an Assistance Animal.

The Federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. The DDA applies directly to discrimination because a person is accompanied by a guide dog, hearing dog or other animal trained to alleviate the effects of a person’s disability.

However, the Australian Human Rights Commission has confirmed that a companion animal is not an “assistance animal” for the purposes of the DDA:

“The fact that an animal is house trained or has had obedience training is not likely to be sufficient for this purpose.”

Source:http://www.humanrights.gov.au/disability_rights/faq/Companion_Animals/companion_animals.html/faq/Companion_Animals/companion_animals.html

Accordingly, only Guide, Hearing and Assistance dogs are permitted at Beachside Holiday Caravan Park.