Terms and Conditions

  • NO REFUNDS FOR EARLY DEPARTURES OR LATE ARRIVALS.
  • WE RESERVE THE RIGHT TO SHIFT BOOKINGS TO ENSURE THE EFFECTIVE RUNNING OF THE PARK.
  • SITE NUMBERS ARE NOT GUARANTEED THEREFORE THE SITE NUMBER BOOKED MAY CHANGE.
  • DATE CHANGES WILL INCUR CHARGES.
  • FEES & CHARGES MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.
  • BOOKINGS FOR LESS THAN 4 WEEKS REQUIRE FULL PAYMENT OF THE SITE FEES DUE AT CHECK-IN.
  • PAYMENTS WILL ONLY BE REFUNDED BY THE SAME METHOD IN WHICH THEY WERE PAID.
  • ALL PEAK HOLIDAY SEASON BOOKINGS ARE TO BE PAID IN FULL PRIOR TO ARRIVAL BY DATE SPECIFIED.

CHECK-IN FROM 12 MIDDAY          CHECK-OUT BY 10 AM

NO CHECK-INS/ARRIVALS AFTER:

          5.30 pm in SPRING & AUTUMN (September, October, November, March, April, May) 

          5 pm during WINTER (June, July, August)

          6 pm in SUMMER (December, January, February)

BOOKING CANCELLATION POLICY

Bookings made subject to minimum stay requirements cannot be reduced to less than the required stay time. They can be cancelled, as per specific Season Terms and Conditions.

All cancellations or Change of Reservation Dates must be notified via email and will be subject to an administration fee.

As we have no control over the weather there are no refunds for inclement weather conditions.

If you are at all concerned about this, we suggest you consider travel insurance.

OFF PEAK SEASON Cancellations more than 7 days prior to arrival can be processed either of 2 ways:

  • The deposit/payment is held as a credit in your Guest Client Account less a $30 administration fee and will be available to use for another booking within 12 months unless ‘Special Conditions’ are noted, subject to availability, or
  • A refund will incur an administration charge of the first night’s site fees.
  • NO REFUND of deposit/payment for cancellations within 7 days of your arrival date.

WINTER SHOULDER SEASON (1 June – 13 September 2024) Cancellations more than 14 days prior to your arrival date, can be processed either of 2 ways:

  • The deposit amount is held as a credit in a Guest Client Account less a $30 administration fee, to be used for a future stay within 12 months, subject to availability,  unless ‘Special Conditions’ are noted, or
  • A refund will incur an administration charge of the first night’s site fees.
  • NO REFUND of deposit/payment for cancellations within 14 days of your arrival date.

PEAK HOLIDAY SEASON (Christmas/Easter/School Holidays/ Public Holidays/Long Weekends)

Failure to receive payment of the balance of site fees by the due date as specified, will result in the cancellation of the reservation and forfeit of the deposit paid.                                                                             

Payment dates are as follows – Christmas 2024/New Year 2025 – 1st December 2024 ; Easter 2025 – 1st March 2025 ; September 2024 – 1st September 2024.

Cancellations more than 30 days prior to your arrival date can be processed in either of 2 ways:

  • the deposit/payment is held as a credit in your Guest Client Account to use for a future stay less a $30 administration fee and would be available for use at an alternative time within 12 months, subject to availability, unless ‘Special Conditions’ are noted, or
  • A refund will incur an administration charge of the first night’s site fees.
  • Cancellations within 15 to 30 days of arrival will result in the forfeit of the $100 deposit paid.
  • NO REFUND of site fees for cancellations within 14 days of your arrival date.

BOOKING ADJUSTMENT FEES – DATE CHANGES

OFF PEAK SEASON

  • change more than 7 days prior to arrival no fee;
  • change within 7 days of arrival $20 Booking Adjustment fee.

WINTER SHOULDER SEASON

  • change more than 14 days prior to arrival $20;
  • change within 14 days of arrival or during stay $50 Booking Adjustment fee + payment of site fees for any days site is not re-booked for same time as the original booking.

PEAK HOLIDAY SEASON

  • changes more than 30 days prior to arrival $20;
  • changes within 15 to 30 days $50;
  • changes within 7 to 14 days of arrival $50 Booking Adjustment fee + payment of site fees for any days site is not re-booked for same dates as original booking;
  • NO CHANGES WITHIN 7 DAYS PRIOR TO BOOKING ARRIVAL OR DURING STAY 

 

GUIDE, HEARING and ASSISTANCE DOGS

The Guide, Hearing and Assistance Dogs Act 2009 came into effect on 1st July 2009.

The legislation ensures that every person who relies on a guide, hearing or assistance dog has the same access rights as others to public places and public passenger vehicles. This includes cafes, restaurants, pub, clubs, sports venues, taxis and buses.

A guide dog, hearing dog or assistance dog is specially trained to perform specific physical tasks and behaviours to assist a person with a disability and reduce their need for support.

A Companion Animal is not an Assistance Animal.

The Federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. The DDA applies directly to discrimination because a person is accompanied by a guide dog, hearing dog or other animal trained to alleviate the effects of a person’s disability.

However, the Australian Human Rights Commission has confirmed that a companion animal is not an “assistance animal” for the purposes of the DDA:

“The fact that an animal is house trained or has had obedience training is not likely to be sufficient for this purpose.”

Source:http://www.humanrights.gov.au/disability_rights/faq/Companion_Animals/companion_animals.html/faq/Companion_Animals/companion_animals.html

Accordingly, only Guide, Hearing and Assistance dogs are permitted at Beachside Holiday Caravan Park.